Customer Comments

Spotlight on John Brown Hosiery, Pty Ltd.

One of ATC's first clients, John Brown Hosiery is a manufacturer of top quality men's socks based in Kyneton, Australia. Since 1991, ATC has been instrumental in helping to develop and expand John Brown's business in North America. Today John Brown’s socks are carried by Nordstrom, Paul Stuart and other top quality US retailers. ATC provides Pick and Pack warehousing, Premium Business Management and EDI support services to John Brown Hosiery.

"Experience shows that to succeed in the US it is essential to work with a competent company that knows how to effectively manage sales, distribution, and warehousing. Being right in the US, ATC can immediately spring into action if a problem arises."
--- Brian Powell, Joint Managing Director (March 1998)

“Export Stars Socks”, BRW Magazine, December 2004

Spotlight on Crystalight Australia Pty Ltd

Based in Byron Bay, Australia, Crystalight is a maker of beautiful crystal products that sell through a variety of North American gift shops and boutiques. Crystalight has been exporting to the US since 2002. A combination of ATC’s Pick & Pack Warehousing and Premium Business Management services provide Crystalight with virtually a hassle-free export operation in the US marketplace.

“We have been working with ATC for 3 years and are delighted with all aspects of their service. Logistics, communications and accounts are all operated at a very high level of efficiency and ATC’s staff are easy to work with. Having ATC handle our US warehousing and distribution so efficiently has enabled us to focus on other key areas of our business.”
--- Anthony Naren King, Managing Director (June 2005)

Spotlight on St Albans Textiles Pty Ltd

St Albans Textiles are an Australian manufacturer of beautiful mohair throws and blankets. St Albans relies upon ATC to provide cross-docking of orders destined for some of America’s premium retailers including Polo by Ralph Lauren and ABC Carpets & Home. In addition, St Albans employs ATC’s Business Management services to assist with ensuring that invoices are received properly and paid on time.

“ATC International’s knowledge of the American market enabled us to meet with appropriate buyers in retail, catalogue and e-commerce. ATC is very professional. They provide honest opinions and are an excellent sounding board for companies wishing to enter or expand into the US market. The time saved and the orders received make our relationship with ATC International a very economical investment.”
--- Richard Gough, Managing Director (March 1999)

Spotlight on the Australian Koala Foundation

ATC International has been providing US Basic Business Management services and membership support to the Australian Koala Foundation since 1995. Acting as the Foundations US office base, ATC manages a toll free number, membership mail and financial contributions. ATC has also provided assistance with helping to obtain free publicity in national publications as well as on US radio and television.

“ATC International has been an invaluable tool for the AKF to penetrate the US market. Amy Frey, with her unique style, has helped us to understand how the market in America operates and she has become an invaluable member of our team. Amy has committed over and above the remuneration she receives for our services and many here at the AKF believes that Amy has become an honorary Australian. I am delighted to be able to recommend the services of ATC to any company who wants to be successful in the United States.”
-- Deborah Tabart, Executive Director (February 2002)
Australian Koala Foundation

Spotlight on Chino Kids Pty Ltd

To supply a large start up order from Bloomingdales, Chino Kids had to quickly react to Bloomingdale’s request to communicate with Chino Kids via EDI. Since US EDI systems are not compatible with Australian systems, ATC was contacted to help Chino’s set up their EDI service for Bloomindales.

"ATC played a vital and crucial role in helping Chino Kids set up our EDI in the USA. They were extremely informative, helped simplify the process to step by step tasks and ensured that all parties delivered timely and accurate information. We would have no hesitation in using ATC again, or recommending to other companies to use ATC in implementing the setup of EDI".
--- Amber Nicholas, CEO (April 2005)

Spotlight on The Margaret River Dairy Co. Pty Ltd

“On behalf of The Margaret River Dairy Co., I would like to thank you and your staff very much for the special effort you have made in getting this stock half way around the world and into Fancy Foods in such a short time. Your combined expertise and assistance above and beyond is greatly appreciated. Lets hope it leads to better things.”
-- Laurie Chantry, Export Liaison Manager (July 2005)

Spotlight on Greg Wilson Gallery Pty Ltd

Australian artist, Greg Wilson, was having a well-publicized art opening at the Australian Consulate in New York. Due to problems that the recipient (the art gallery) was unable to resolve with the express carrier Greg’s artworks were held by US Customs and risked not being released in time for the opening. ATC was called to help with this difficult and very time sensitive situation. As a result of ATC’s involvement, the artwork was cleared and delivered hours before over 200 guests arrived to Greg’s successful art opening.

“Without your [ATC’s] help, I’d still be waiting for Customs Clearance! I can’t thank you enough. Best wishes”
---Greg Wilson, Artist (September 2004)

Spotlight on Spencer & Rutherford Pty Ltd

The extraordinary handbags and luggage designed in Australia by Spencer & Rutherford have been shipped to US retail stores via ATC’s cross docking services since 2001. Today Spencer & Rutherford handbags can be seen on the arms of Hollywood movies stars and over the shoulders of New York’s most fashion conscious.

For textile products, intensive US Customs requirements require an educated understanding of the US import process. As Spencer & Rutherford’s Importer of Record ATC quickly responds to US Customs questions and concerns, upon the arrival of every shipment to the US.

“I cant thank you enough! Having a guiding light like ATC to help us through the mire that is US Customs is invaluable to us.”
--- Sally Urquhart, International Sales Coordinator (September 2005)

Spotlight on Phil & Ted’s Most Excellent Buggy Company Pty Ltd

ATC’s first New Zealand client has proven to be a wonderful success story and today their baby buggies and accessories can be purchased in baby product stores located throughout the USA. ATC provided Pick & Pack as well as Basic Business Management services to Phil and Ted’s from their start up in 1999 until their US business was purchased by a US distributor in 2005.

“We used ATC’s services from our early days in the USA. They are trustworthy, honest and easy to deal with. Their charges were never unreasonable. They make sensible decisions; always supportive. ATC have even won awards for their service…It’s always better to get a referral than sift through all the options yourself. I recommend ATC’s services and suggest you contact Amy Frey.”
--- Campbell Gower, Managing Director (July 2005)<br>

Customer Feedback

“Just want to let you know that I am very impressed with all ATC services to date. All imports in the USA have been handled very professionally. We have really been struggling to find a fulfillment company in the UK that matches ATC’s standards.” - Scott McInerney, Tip Toey Joey (2006)
“We do business with ATC because of the Australian connection and experience; the ability for ATC to contact our customers/retailers in the USA to arrange internal shipment on their accounts; the fact that we can price our product at a “landed-cost” in the USA; and the fact that ATC have additional administration and logistics functions that we can call upon should growth continue.” - David Steedman, Maton Guitars (2007)
“Thank you for the service in getting our consignment to the trade show on time. You kept us informed at all times of the progress and I felt we were in very capable hands all the way. We will most certainly use your services again when we next visit the US.” - Mark Nicolls, Voodooo Pty Ltd (2007)
“Thank you ever so much for the professional service that ATC provided my company for our recent trade show shipment of samples to the USA. I will be in touch regarding future projects in the States. My gratitude and appreciation for all of your assistance.” - Jo Hani, The Big Olive Co (2007)